Viva Ford Service

Took my vehicle for maintenance had an outstanding experience with Oscar Avila from start to finish, everything was handled with professionalism and care! Oscar took the time to explain the repairs that would be done to my vehicle.My car was ready right on time, will definitely be returning! Highly recommend Oscar

Dropped off my vehicle to get the air conditioner repaired and they had my vehicle for almost 3 weeks, 19 days to be exact and had not even started on the repairs. I was told that my vehicle needed gas for a test they needed to run to then be told that they can no longer put gas into vehicles and to come put gas in it. I was over it and then came to pick up my vehicle to take it elsewhere. I hadn’…

Service department had my car for 11 days for a water pump replacement. I was the one who constantly had to initiate updates on the progress. "Peter is on vacation. The part came in broken. It will be ready tomorrow, it will be ready tomorrow, it will be ready tomorrow." If you are going to charge that much for service at least provide exceptional service. What a disappointment and…

These guys really looked out for me. In particular the tech named Peter i give that guy 5 stars. I had a major service repair needing to be done and had a bad experience dealing with my warranty company. Peter and the manager at Viva service department got me squared away big time im extremely satisfied with those guys and their work.

I didn't buy my truck from them, but I went there because it was closer to me. Their service is excellent, at least that's my experience with Rico. I went there to get my security system/ remote start installed (I used my Ford points to buy it) and he fixed all recalls. The security system was defective so he had to order a new one, second time the charm, thank God. He answered me every …